Privacy Policy

Last Updated: April 25, 2025

Introduction

Welcome to BluBuddy ("we," "our," or "us"). We understand the importance of your privacy and are committed to protecting the personal information of all users of our service. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our BluBuddy software solution for lead capture, customer service, live chat support, and property viewing appointment booking for our users.

By accessing or using BluBuddy, you agree to this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.

Information We Collect

Information You Provide to Us

We may collect information that you provide directly to us when using BluBuddy, including:

  • Personal Identifiers: Name, email address, phone number, postal address
  • Account Information: Username, password, account preferences
  • Communication Data: Messages sent through our live chat feature
  • Scheduling Information: Property viewing appointment details and preferences
  • Customer Service Inquiries: Information provided when seeking assistance

Information We Collect Automatically

When you interact with BluBuddy, we may automatically collect certain information, including:

  • Usage Data: How you interact with our platform, including features used and time spent
  • Device Information: IP address, browser type, operating system, device identifiers
  • Log Data: Access times, pages viewed, and system activity
  • Cookie Data: Information collected through cookies and similar technologies

How We Use Your Information

We use your information for various purposes, including to:

  • Provide, maintain, and improve our services
  • Process and facilitate property viewing appointments
  • Respond to your inquiries and provide customer support
  • Capture and qualify leads for our clients
  • Communicate with you about our services
  • Monitor and analyze usage patterns and trends
  • Protect against fraudulent or unauthorized transactions
  • Comply with legal obligations

Information Sharing and Disclosure

Sharing with Our Clients

As a SaaS provider, we share collected lead information, chat transcripts, and appointment details with our clients. This is a core function of our service.

Service Providers

We may share your information with third-party vendors, service providers, and consultants who perform services on our behalf, such as:

  • Cloud hosting providers
  • Analytics services
  • Customer support tools
  • Email and communication platforms
  • Payment processors

Business Transfers

If we are involved in a merger, acquisition, financing, or sale of company assets, your information may be transferred as part of that transaction.

Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court order or government request).

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. For lead information, we typically retain data for 120 months after collection or as specified in our client agreements.

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, which may include:

  • Access: Request access to personal information we hold about you
  • Correction: Request that we correct inaccurate or incomplete information
  • Deletion: Request that we delete your personal information
  • Restriction: Request that we restrict the processing of your data
  • Portability: Request a copy of your data in a structured, machine-readable format
  • Objection: Object to our processing of your personal information

To exercise these rights, please contact us using the details provided in the "Contact Us" section.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, so we cannot guarantee absolute security.

Third-Party Links and Services

Our service may contain links to third-party websites or services that are not owned or controlled by BluBuddy. We have no control over and assume no responsibility for any third-party websites or services' content, privacy policies, or practices.

Children's Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please get in touch with us.

International Data Transfers

Your information may be transferred to, and maintained on, computers located outside your state, province, country, or other governmental jurisdiction where privacy laws may be different. By using BluBuddy, you consent to this transfer.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

Cookie Policy

We use cookies and similar tracking technologies to track activity on our service and hold certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier.

Types of Cookies We Use:

  • Essential Cookies: Required for the operation of our website
  • Preference Cookies: Allow us to remember your preferences and settings
  • Analytics Cookies: Help us understand how visitors interact with our website
  • Marketing Cookies: Track your browsing habits to enable us to show advertising which is more likely to be of interest to you

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

GDPR Compliance

For users in the European Union, we process your personal data according to the General Data Protection Regulation (GDPR). We act as both a data controller and a data processor in providing our services. The legal bases for processing your information include:

  • Performance of the contract we have with you
  • Your consent
  • Legitimate interests
  • Compliance with legal obligations

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at: hello@blubuddy.io